In the world of glass processing, innovation runs fast: machines become more and more evolved and efficient. But as the technology supply grows, it is increasingly difficult to find skilled operators capable of exploiting their full potential. The result? Risk of inefficiencies, machine downtime and extra costs.
CMS Glass Technology has chosen to respond with a true digital revolution. We talk about it with Laura Bonaiti, head of business development and digital solutions at CMS.
"In this scenario, while maintaining the quality of hardware as a fundamental element, the difference for customers is played on two aspects: the simplicity of the human-machine interface and the possibility of having a technology partner to support, not just a supplier." explains Laura.
What are the key elements of the digital revolution?
• Creating machine interfaces that are increasingly intuitive that facilitate the operator’s experience.
• Integrating production process know-how into the software.
• Providing customers with valuable information based on data generated by the machines.
• Moving from reactive to proactive support, contacting the customer in advance.
All this is made possible mainly thanks to two services:
CMS Connect
The IoT platform that allows customers to monitor the efficiency of their production process in real time and helps optimize plant utilization, reduce energy waste, and limit environmental impact.
CMS Control Room
The service that collects machine operation data in real time and, through machine learning and business intelligence, anticipates potential issues, enabling proactive customer contact.
To increase operator autonomy, CMS is developing its own Solutions Library: an interactive archive that provides quick answers, videos, and in-depth articles. A true "Wikipedia of glass by CMS."
The key to success? Design Thinking and Change Management
CMS combines creativity and strategy through design thinking by developing effective, customer-oriented digital solutions. This approach is integrated with a change management process, which promotes the active involvement of people, enhances skills and accompanies the evolution of processes. All this is made possible by continuous investment in training, with a focus on the development of an agile mindset: a fundamental lever to face and drive digital transformation. As Laura says, "people are the real driving force behind innovation."
